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Free shipping on all domestic orders

Frequently Asked Questions

Buyer

1. Do you need to register to make a purchase?

2. What forms of payment do you accept?

3. How do returns work?

4. I just bought an item at full price and now it’s on sale, is there anything I can do?

5. How do I use a Coupon Code?

6. When can I expect to receive my purchase?

7. Can you ship internationally?

8. Does GoodPeople offer coupons?

9. What countries can you ship to?

10. How do I contact GoodPeople?

11. Do you offer Free Shipping?

12. How do I chat online?

13. How do the “tags” work?

14. How can I see the Marketplace in another country?


Seller

1. How do I begin to set up a store on GoodPeople?

2. When my application is accepted, what comes next?

3. How do transactions work?

4. Who handles inventory, fulfillment and shipping of orders?

5. What about customer service?

6. How are you different than the other online retailers?

7. How does branding on GoodPeople differ from Facebook?

8. How do I share a post to my Facebook or Twitter profile?

9. How do I add new Administrators to my account?

10. How do you charge Sales Tax?


E-Shop

1. Do you need to register to make a purchase?

No, Guest Checkout is an option you can choose from the shopping cart. But if you want to be able to check the status of your order or see the account details we recommend creating an account (this should link to: http://goodpeople.com/users/new )to save your purchase info.

2. What forms of payment do you accept?

Visa, Mastercard, American Express, PayPal

3. How do returns work?

Each Merchant is responsible for handling their own returns. You need to contact the seller of the item that you would like to return. If you are unable to do so, email us at ninjas@goodpeople.com

4. I just bought an item at full price and now it’s on sale, is there anything I can do?

Sure, if it’s within 30 days of your purchase feel free to email us at ninjas@goodpeople.com and we’ll refund you the difference

5. How do I use a Coupon Code?

On the last step of the Checkout Process, there is a place to enter your code at the bottom of the page. It should appear just below the shipping information. Enter the code exactly as it’s written.

6. When can I expect my to receive my purchase?

During checkout, you will have the option of selecting the speed of delivery. Normally our merchants need at least 2 days to get your purchase packaged and Does GoodPeople offer coupons?ready to be shipped. We know...that’s longer than Amazon! But we’re not robots and our products are shipped by humans just like you.

7. Can you ship internationally?

International shipping is available to all of our Merchants, but it is up to them to decide where they want to ship. If you find out your country is not currently available, please email us at ninjas@goodpeople.com and we’ll look into it for you.

8. Does GoodPeople offer coupons?

Yes, we regularly offer coupons through promotions and on social media. Follow us on FB, Twitter, Insta, and Pinterest to find some deals. Or you could email us at ninjas@goodpeople.com and tell us a funny joke or a good story. That would probably do the trick!

9. What countries can you ship to?

International shipping is available to all of our Merchants, but it is up to them to decide where they want to ship.

10. How do I contact GoodPeople?

a. During most business hours, live chat is available from the red tab in the bottom right corner of the site.

b. Email:

i. ninjas@goodpeople.com for general customer service

ii. biz@goodpeople.com for brands, non-profits & partnerships

iii. USA: Founder-Mike Elberts mike@goodpeople.com

c. Phone:

i. USA: 1-415-496-5442

11. Do you offer Free Shipping?

Yes, we do!. On all domestic orders.

12. How do I chat online?

During most business hours, live chat is available from the red tab in the bottom right corner of the site.

13. How do the “tags” work?

If you want to mention someone in a post or a comment, you use the “@” symbol with the correct username. This allows you to link other users, brands, & non-profits to your content. When you type an “@ symbol” a list of users that you follow will drop-down and auto-populate as you type characters. You can mention users that you are not following, but they will not auto-populate as you type their name.

14. How can I see the Marketplace in another country?

You can change the network of the platform by selecting the country flag of the network you want to view. This is can be found in either the header or the footer.


Merchants

1. How do I begin to set up a store on GoodPeople?

First, fill out our Brand Application Form. This step allows us to maintain the integrity of our community and to welcome brands that share our passion for the active lifestyle, innovation and sustainability.

2. When my application is accepted, what comes next?

After you are accepted to the GoodPeople Merchant Program, you will use our Brand Admin Panel to upload your product information -- including pictures, pricing, color and sizing -- to your store. Then users can browse your products and make purchases like any other online store. We’ll also work closely with you to create your profile, using existing social media content.

3. How do transactions work?

When your products are sold on GoodPeople, we take the customer’s payment for the product price, sales tax and shipping. At the end of the month, we pay you through PayPal using just your email address. At this time, you’ll receive an invoice detailing sales, tax and shipping. If you prefer, we can pay you by credit card or check instead.

4. Who handles inventory, fulfillment and shipping of orders?

Inventory and shipping can both be managed from the Shop Admin panel. We have Account Managers that are available to help you with this but you have complete control over your shop. Our brands drop ship products directly to buyers. Once a customer makes a purchase, we take the payment and send you an email with the details of the order. A link in the email send you to a page where you can print a label and ship it off.

5. What about customer service?

We offer support via online chat and we’re happy to help resolve issues, but brands are ultimately responsible for processing returns and other customer service issues.

6. How are you different than the other online retailers?

Through our innovative marriage of content and commerce, users are spending more time on GoodPeople that most other e-commerce sites. We work to strengthen your relationship with your customer, and we understand that it’s not always about the lowest price. Authenticity is an important part of your brand as is the trust you’ve established with customers, so we let you decide which products to stock in your store, as well as how to price them.

7. How does branding on GoodPeople differ from Facebook?

Because GoodPeople is a community built around shared interests in sustainability and an active lifestyle, your branding efforts will be better targeted. Share posts on both Facebook and GoodPeople to have a megaphone to the masses and a direct line to your target customer.

8. How do I share a post to my Facebook or Twitter profile?

It couldn’t be easier. Mouse over any post on your feed or profile without clicking, and the social media sharing buttons will appear. Click on the Facebook button and choose a page on which to post it. Keep in mind that when GoodPeople content appears in a pop-up, the social media buttons will appear next to the comment box.

9. How do I add new Administrators to my account?

This is controlled in the Account Settings which can be accessed from the dropdown arrow next to the profile icon in the top right corner. All desired Admins must have a personal GoodPeople Account to be added as an Administrator.

10. How do you charge Sales Tax?

It is up to the Merchant how they would like us to charge Sales Tax and this can be controlled through the Shop Admin.